Last updated: 08/07/2025
At Theta Sleep, we're dedicated to providing exceptional care and are always looking for ways to improve. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share your thoughts, concerns, or complaints. It helps us continually enhance our service and ensure a positive experience for every patient.
We hope you're satisfied with your journey with Theta Sleep. However, if you have any questions, concerns, or wish to make a complaint, please don't hesitate to get in touch.
The easiest way to reach us is by emailing help@thetasleep.com.
To help us address your concerns quickly and thoroughly, please include the following information in your email:
Once we receive your complaint, we will:
We hope to resolve your complaint directly. If you are not satisfied with our final response, you can ask for it to be reviewed independently.
If your care was funded by the NHS: you can refer your complaint to the relevant Ombudsman for the nation in which you live — the Parliamentary and Health Service Ombudsman (England), the Scottish Public Services Ombudsman, the Public Services Ombudsman for Wales, or the Northern Ireland Public Services Ombudsman. You may also raise your complaint with the organisation that referred you or commissioned your care.
If you paid for your care yourself or through an insurer: we will refer your complaint to an independent external adjudicator for review. We will tell you who this is and how to contact them when we send our final response.
Making a complaint will not affect the care you receive from us. You can complain on behalf of someone else with their consent, or where you have lawful authority to act for them. If your complaint concerns how we have handled your personal data, you can also contact the Information Commissioner's Office.