Complaints

Last updated: 08/07/2025

Introduction

At Theta Sleep, we're dedicated to providing exceptional care and are always looking for ways to improve. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share your thoughts, concerns, or complaints. It helps us continually enhance our service and ensure a positive experience for every patient.

We hope you're satisfied with your journey with Theta Sleep. However, if you have any questions, concerns, or wish to make a complaint, please don't hesitate to get in touch.

How to contact us

The easiest way to reach us is by emailing help@thetasleep.com.

What to include in your email

To help us address your concerns quickly and thoroughly, please include the following information in your email:

Your full name and address.
Your preferred contact details (including a phone number, if possible).
A clear description of what happened and when it occurred.

What happens next?

Once we receive your complaint, we will:

Acknowledge your complaint promptly.
Investigate the matter thoroughly and fairly.
Aim to resolve your complaint as soon as practically possible. You will receive a full response within 30 days of us receiving your complaint.